FAQs
1. What is Zyra?
Zyra is an online beauty and skincare store based in India, offering handpicked, high-quality, and affordable products that help you look and feel your best.
2. Are the products original and safe?
Yes! All our products are 100% authentic and sourced from trusted suppliers and brands. We only offer items that meet our quality and safety standards.
3. How long will my order take to arrive?
Delivery usually takes 5–10 business days, depending on your location. You’ll receive a tracking link via email or SMS once your order is shipped.
4. Do you ship all over India?
Yes, we deliver pan-India, including Tier 2 and Tier 3 cities through reliable courier partners.
5. What are the shipping charges?
We offer free shipping on orders above ₹999. For smaller orders, a minimal delivery fee may apply, which will be shown at checkout.
6. How can I track my order?
After dispatch, you’ll receive a tracking number and a link to track your shipment in real-time.
7. What is your return policy?
We accept returns for damaged, defective, or incorrect items within 7 days of delivery. Please keep the packaging and contact our support team at support@zyra.in.
8. Can I cancel my order?
Yes, you can cancel your order within 12 hours of placing it, as long as it hasn’t been shipped yet.